About Solo Stove

In 2010, brothers Jeff and Spencer Jan had the idea to start an online store dedicated to selling stoves for use in the kitchen. It is now one of the best places to buy portable, low-smoke fire pits, grills, and stoves with lifetime warranties in the United States. It is based in Dallas, Texas, and serves international customers. It constantly encourages its customers to take breaks from their hectic schedules and duties and enjoy life and nature. 

Those who camp do so as a way of life. Nowadays, reliable camping gear manufacturers are hard to come by, making it difficult for campers to acquire essentials like stoves and grills. Solo Stove could save your life as one of the few companies that create and market innovative, user-friendly camping gear. Products in this category could include everything needed for a comfortable camping trip, from tents and sleeping bags to fire pits and cooking equipment. This organization has encouraged people to spend quality time with their loved ones and make lasting memories without worrying about unwelcoming log services.

Solo Stove Shipping Policy

Solo Stove is a company that specializes in designing and manufacturing innovative outdoor products such as portable fire pits, camp stoves, and accessories. Here's a summary of their shipping policy:

Shipping Locations: Solo Stove ships to addresses within the contiguous United States. They do not ship to Alaska, Hawaii, Puerto Rico, or other US territories.

Shipping Carriers and Timing: Solo Stove uses FedEx and UPS as their shipping carriers. The estimated shipping time varies depending on the shipping address and the item(s) ordered. Orders typically ship within 1-2 business days, but delivery times can range from 2-7 business days. You will receive a tracking number once your order has shipped.

Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the item(s) being shipped and the shipping address. The shipping cost will be displayed during the checkout process before you complete your purchase.

Free Shipping: Solo Stove offers free standard shipping on all orders within the contiguous United States. Expedited shipping options are available for an additional fee.

Order Changes and Cancellations: If you need to make changes or cancel your order, contact Solo Stove customer service as soon as possible. They will do their best to accommodate your request, but changes or cancellations cannot be made once an order has shipped.

Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, contact Solo Stove customer service immediately. They will work with the carrier to resolve the issue and ensure you receive your order quickly.

International Shipping: Solo Stove does not currently offer international shipping.

Solo Stove Return Policy

Solo Stove is a company that designs and manufactures innovative outdoor products such as portable fire pits, camp stoves, and accessories. Here's a summary of their return policy:

Returns and Exchanges: Solo Stove offers a 30-day return policy for unused products in their original packaging and resellable condition. If you are still waiting for your purchase, contact Solo Stove's customer service to initiate a return or exchange. They will provide you with a prepaid return label and instructions for returning the item.

Refunds: Once Solo Stove receives and inspects the returned item, they will refund the original payment method. Refunds can take up to 10 business days to process, depending on the payment method and financial institution.

Warranty: Solo Stove offers a lifetime warranty on all of its products. Contact their customer service team to initiate a warranty claim if you experience defects or issues with your Solo Stove product. They will work with you to resolve the issue and provide a replacement or repair if necessary.

Return Shipping Costs: If you return a product due to a defect or issue covered under warranty, Solo Stove will provide a prepaid return label. If you return a product for any other reason, you will be responsible for shipping costs.

Exceptions: Solo Stove does not accept returns or exchanges for custom products or products that have been used or damaged. Additionally, Solo Stove does not offer refunds on shipping or handling fees.

International Returns: Solo Stove does not accept international returns at this time.

Solo Stove Contact Information

Solo Stove may be reached through a variety of avenues if you have questions or issues about their outdoor items. Their website contains a contact us page with email, phone, and postal addresses. Consumers can contact customer support through email at hello@solostove.com or by phone at 817-900-2664 during business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. CST). Solo Stove is also available for updates and engagement on social media sites such as Facebook, Twitter, and Instagram. The commonly asked questions section of Solo Stove's FAQ page has additional information.