About Our Place

Our Place is a brand dedicated to bringing people together through food and community. Their purpose is to make adaptable, attractive, and long-lasting cookware that inspires and enables people to cook and connect with one another. Our Place, with a focus on quality craftsmanship and intelligent design, offers a variety of products that are both functional and beautiful, making them the ideal addition to any home cook's kitchen. Our Place provides everything you need to boost your cooking game and establish important connections with the people around you, from their famous Always Pan to their new Kitchen Staples Set.

Our Place Shipping Policy

All orders within the contiguous United States receive free standard shipping. Orders are normally processed within 1-2 business days, and delivery durations vary based on the destination and shipping option chosen at the time of purchase. Consumers can also pay an extra charge to expedite their shipping. Our Place currently ships to the following countries: the United States, Canada, Australia, and the United Kingdom. Shipping rates and delivery timeframes for overseas orders may vary depending on the location and shipping option chosen. Clients will be provided with a tracking number once their order has delivered, allowing them to track the status of their delivery. Overall, Our Place's shipping strategy is intended to give consumers with cost-effective and dependable delivery alternatives, ensuring that their orders reach quickly and safely.

Our Place Return Policy

All of Our Place's products are eligible for a 30-day return policy beginning on the date of delivery. If you are unhappy with your purchase, you can return it for a refund or exchange. Customers must first contact Our Place customer care to get a return authorization number before initiating a return. Items must be returned in their original packaging, new and unused, with all accessories and paperwork. After receiving and inspecting the returned merchandise, Our Place will offer a refund to the original payment method, minus any shipping fees. If a product arrives broken or defective, Our Place will replace it at no extra charge. Ultimately, Our Place's return policy is intended to provide consumers with a simple and flexible return process that ensures they are entirely satisfied with their purchase.

Our Place Contact Information

You can reach them by email at hello@fromourplace.com. Our Place also has a full FAQ section on their website that answers many frequent inquiries and concerns. Customers can also follow Our Place on social media to receive updates and news about new items and specials. Overall, the customer service team at Our Place is committed to delivering great support and ensuring that all customers have a positive experience with their products.